Problem with Sync

🐞Bug Reports
#1

To get your bug fixed faster please try to answer the following questions:

  1. Which browser, operating system and versions of those are you using?
    browser: chrome 86.0.4240.75 64bit

OS: win 10 enterprise 1803

  1. Which version of Memex are you running?
    pro(yearly) but I am still in the 14 day trial period. Hey I like the service, so it was an logical decision to opt in for the pro plan.

  2. What are the steps you took that lead to the bug?
    the Bug:
    I attempted setting up the sync between an android tablet [running the app, of course] and my PC running on the same network. I scanned the QR code and the process went through steps 1 & 2 on the site but ended with a “dataerror: failed to read large IndexedDB value”

I’d appreciate any help with resolving this issue.

#2

Hey Merentha!

Was this error message appearing on the mobile app, or on the extension side?
Can you also make a screenshot of the background page, when this happens?

To do so go to. chrome://extensions > enable developer mode > Memex > Details > background page > console

clear it before you start with the little “trash” icon, then start the sync and then make a screenshot of the log. That would be incredibly helpful.

Thanks and sorry for the long wait. I’ll extend you trial for sure!

#3

After I used it for the first time on my company’s computer, I came home and edge browser could sync all the records, but Google Chrome was empty after syncing, with the same account